The Care App is the companion app for EmbracePlus. It securely collects raw data and digital biomarkers from your device and uploads them to the Empatica Cloud.
Opening the Care App and then checking the main screen tells you whether everything is working.
The main screen of the Care App has three possible background colors:
- Teal - The Care App and EmbracePlus are working correctly.
- Yellow - Data collection is still running, but something needs your attention.
- Red - Data collection or upload has stopped. You need to act.
Below are all the statuses you may see on the main screen, and what to do about each one:
Teal
Care App and EmbracePlus are working correctly
-
Care is working correctly
- Everything is running as expected. You’re wearing the device, it’s recording data, and the Care App is uploading that data to the Empatica cloud.
- No action required
-
Care is getting ready
- The Care App and the device are calibrating. This takes only a few minutes and happens:
- After you take the device off the charger
- After pairing
- Just after you put the device on your wrist
- After a restart
- The Care App and the device are calibrating. This takes only a few minutes and happens:
-
Keep wearing the device and keep the Care App open.
- The status will change to ‘Care is working correctly’ shortly.
- The status will change to ‘Care is working correctly’ shortly.
-
EmbracePlus is syncing
- The device is sending data from its own memory to the Care App. The device saves data on board whenever it loses its connection to your phone, which can happen because:
- Bluetooth was turned OFF
- Your phone was switched OFF
- The device was turned OFF with data still unsynced
- The device and your phone were more than 30 feet/10 meters apart
- The Care App was closed or not running
- The device is sending data from its own memory to the Care App. The device saves data on board whenever it loses its connection to your phone, which can happen because:
-
Keep wearing the device and keep it near your phone.
- Once everything has synced with the Care App, the status changes to ‘Care is working correctly’.
-
Care is on standby - Battery is charging
- The device is on the cable charger. The Care App will let you know once the battery is full.
- No action required
-
Care is on standby - Battery is fully charged
- The device is fully charged and ready to use.
-
Take the device off the charger and put it on to start collecting data.
- The status will change to ‘Care is working correctly’ shortly.
Yellow
Data is being collected, but something requires attention
-
Care needs your attention
- Data collection is still running, but you need to fix something. It could be:
- No internet connection (WiFi or cellular data). The app needs internet to upload data to the Empatica Cloud.
- Notifications are turned off. We recommend leaving them on; they help you collect as much data as possible.
- A new version of the Care App is available. Each release can include bug fixes and new features, so it’s worth installing.
- Data collection is still running, but you need to fix something. It could be:
-
Tap the Status Card to see how to fix it. Depending on the problem, you can:
- Check that your phone is connected to the internet.
- Turn on notifications so the Care App can send you important alerts.
- Install the latest version of the Care App.
-
Device not worn
- The device isn’t on your wrist, or it isn’t sitting in the right position.
- Wear the device and adjust the fit so it sits snugly on your wrist.
-
Device battery is low
- The device will run out of battery soon.
- Charge the device as soon as possible.
Red
Data collection and/or transfer has stopped, some action is required
-
Care is not working
- The Care App can’t communicate with the device. Possible reasons:
- The device isn’t connected to your phone over Bluetooth
- Your phone’s Bluetooth is turned OFF
- The device is out of battery
- The Care App can’t communicate with the device. Possible reasons:
-
Tap the Status Card to see how to fix it. Depending on the problem, you can:
- Check that the device and your phone are within 30 feet/10 meters of each other
- Check that your phone’s Bluetooth is turned ON
- Charge EmbracePlus
-
The device's memory is full
- The device’s internal memory is full, so it can’t record any more data.
-
Connect the device to your phone over Bluetooth and keep them close together, so the device can clear its memory. Also make sure the Care App is allowed to run in the background, and open it at least once a day.
- Give the data some time to sync. Data collection restarts as soon as there’s enough free memory.
Status Cards
Tap the Status Card to read more about how the system is working and how to fix a problem. The Status Card is the first card on the main screen of the Care App.
You want a checkmark beside every part of the system:
- Bluetooth: Connected
- Battery: X%
- Wearing: Worn
- App: Active
- Internet: Connected
The tables below list every status each part can show, and what to do about it:
Bluetooth
| Status | Care App display | EmbracePlus display | Possible cause(s) | What to do |
|---|---|---|---|---|
| Connected Correctly syncing data |
Bluetooth is ON, the Care App is running, and the device is within 30 feet/10 meters of your phone. | No action required | ||
| Connected XX MB left to sync |
The device is connected and sending data from its own memory to the Care App. | Keep wearing the device and keep it near your phone. Data syncs automatically. | ||
| Disconnected Charge it or keep it nearby |
The device is out of Bluetooth range, or Bluetooth is OFF. | Check that the device and your phone are within 30 feet/10 meters of each other. Check that your phone’s Bluetooth is turned ON. |
||
|
|
The device is turned OFF and not connected to your phone. | Charge the device. | ||
| Memory full XX MB left, keep nearby to sync |
The device’s memory is full and data collection has stopped. | Connect the device to your phone over Bluetooth and keep them close together. |
Battery
| Status | Care App display | EmbracePlus display | Possible cause(s) | What to do |
|---|---|---|---|---|
| Full Battery charged |
|
The device is fully charged. | No action required. Note: The battery status reads ‘Not detectable’ if the device is disconnected or out of battery. |
|
| X% [>20%] Charge is adequate |
The device has X% battery left. | No action required. Note: The battery status reads ‘Not detectable’ if the device is disconnected or out of battery. |
||
| [>5%] X% [<20%] Charge soon |
The device is running low on battery. | Charge the device whenever you can. | ||
| Low Charge now |
The device will run out of battery soon and switch off. | Charge the device as soon as possible. | ||
| X% (Device on charger) Keep charging |
The device is charging and has reached X%. | Keep the device on the cable charger until it reaches 100%. | ||
| Fully charged (Device on charger) Remove it and put it on |
The device is fully charged and ready to wear. | Gently take the device off the cable charger and put it on. | ||
Not detectable Connect to check battery level |
The device is out of Bluetooth range, or Bluetooth is OFF. | Check that the device and your phone are within 30 feet/10 meters of each other. Check that your phone’s Bluetooth is turned ON. |
||
| The device is turned OFF and not connected to your phone. | Charge the device. |
Wearing*
| Status | Care App display | EmbracePlus display | Possible cause(s) | What to do |
|---|---|---|---|---|
| Worn Keep it on wrist |
The device is worn correctly and collecting data. | Keep wearing the device. | ||
| In charger Wear when charged |
The device is charging. | Take the device off the cable charger once it’s charged enough, and put it on to start collecting data. | ||
| Not worn Place on wrist to collect data |
The device is off your wrist. | Put the device on your wrist and make sure it sits snugly. | ||
| Not detectable Connect to check status |
|
The device is disconnected or out of battery, so the Care App can’t tell whether you’re wearing it. | Check that the device and your phone are within 30 feet/10 meters of each other. Check that your phone’s Bluetooth is turned ON. Charge EmbracePlus. |
|
| Getting ready Keep wearing the device |
The device is connected, but it’s busy syncing data, so it can’t show the wearing status right now. | Keep wearing the device and keep it near your phone. Note: Once everything has synced, the Wearing status changes to ‘Worn’ and the total ‘Wearing time’ updates. |
||
| Not available Wear the device while syncing |
The Care App and the device are calibrating. | Keep wearing the device and keep the Care App open until the Wearing status changes to ‘Worn'. |
App
| Status | Care App display | EmbracePlus display | Possible cause(s) | What to do |
|---|---|---|---|---|
| Active Keep it running in background |
The Care App is receiving data from the device over Bluetooth. | Keep the device and your phone charged and within 30 feet/10 meters of each other. Keep your phone connected to the internet so the app can keep uploading data. |
||
| Bluetooth off Turn on to connect |
Your phone's Bluetooth is turned OFF. | Turn Bluetooth ON in your phone’s settings to connect the device. Android Or tap 'Enable Bluetooth' or iOS Tap 'Enable Bluetooth' to open your Bluetooth settings, then turn it on. |
||
| Bluetooth disabled Enable to connect |
Bluetooth is disabled in your phone's settings. | Enable Bluetooth in your phone's settings. | ||
| Location disabled Enable to connect |
Android Android phones require Location services for Bluetooth to work. |
Give the Care App permission to use location in your phone's settings. Or tap 'Enable location services' to give permission. Note: Empatica does not track or store the location information. |
||
| Notifications disabled Enable to receive reminders |
Notifications are turned off in your phone’s settings. | Turn notifications on so the Care App can send you important alerts. | ||
| Update is available** Update now |
A new version of the Care App is available. | Go to the Android Play Store or iOS App Store and update the Care App. If your phone was provided by the study, contact your Study team.** |
||
| Outdated version** Your app will stop working |
The Care App version you have is old and needs updating. | |||
| Stopped working** Update to restore data collection |
The Care App version on your phone is no longer supported. |
Internet
| Status | Care App display | EmbracePlus display | Possible cause(s) | What to do |
|---|---|---|---|---|
| Connected Last data sent: X sec ago |
Your phone is connected to the Empatica cloud and syncing data. | No action required. | ||
| No connection Last data sent: X min ago |
Your phone isn’t connected to the internet. | Connect to WiFi or cellular data so the upload can continue. | ||
| Connection issue Check your internet configuration |
Your phone is on a WiFi network with no internet access (for example printer or airport WiFi). Or the Empatica servers can’t be reached. |
Check your WiFi settings, or switch to another WiFi or cellular network. If the Empatica servers are down, wait a few minutes. |
||
| 6Hr+ No connection Last data sent: 7 hours ago |
Your phone has been offline for more than 6 hours. | Connect your phone to the internet as soon as possible so data collection can continue. |
*Wearing availability depends on sensor configuration.
**If your phone was provided by the study, Care App updates are installed automatically.