Are you a study participant?

If you are a Study Participant, contact your Administrator directly as information in the Support Center is intended for qualified researchers and healthcare professionals. Misapplying the information below may affect your data collection.

Thank you for using the E4

As of February 14th, 2025, the E4 and its software suite have officially been sunset. Click here for more information.
If you are looking for a wearable research solution, explore the Empatica Health Monitoring Platform.

Login Issues

Sometimes logging in to the Care App fails. Try these steps:

Check that your phone has a working internet connection.
Check that the Care App is allowed to use the network on your phone.
Check that you have the latest version of the Care App.
- Search for 'Empatica Care' in the Apple App Store (ios) or Google Play Store (android) and update the app if an update is available.
- Install Empatica Care, not Empatica Care Lab.
If you log in with a QR code, check that the Care App is allowed to use the camera. The exact path differs from phone to phone, but it’s usually:
- android Settings > App Settings > Care > Permissions > Camera toggle
- ios Settings > Care > Camera toggle

Resetting the credentials

If none of the steps above work, you can have your credentials reset and receive a new set. Contact either:

your study coordinator, or
the Empatica Research Support Team, by clicking Submit a request at the bottom of this page

Resetting your credentials cancels the old ones. Your previous username and password will stop working as soon as the new set is issued, so store your new Care App credentials somewhere safe.