When you place EmbracePlus in the cable charger, the display turns dark and shows the battery percentage and a battery icon to confirm the device is charging. You’ll feel a slight pull as EmbracePlus snaps into place.
If the display doesn’t show the charging status, follow these steps:
- Slide EmbracePlus into the cable charger with the display and side buttons facing outwards, so they stay visible.
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Wiggle EmbracePlus a little to seat it properly, so the golden contacts on the device meet the golden pins on the charger (see the video below).
- Use the cable charger that came with EmbracePlus, and plug it into a standard 5V USB power source. The charger has a USB-A plug, so you may need an adapter if your power adapter only has USB-C ports.
- Try a different EmbracePlus cable charger, if you have one.
- Try a different power outlet or USB power source.
- Check for dust on the cable charger, especially near the pins. If you see any, unplug the charger from the power source and clean it carefully with a dry cloth.
- Check the cable charger for physical damage. If you find any, unplug it from the power source.
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If there’s no visible damage and it still isn’t charging:
- Restart EmbracePlus: press and hold both side buttons at the same time for at least 15 seconds. The display flashes and shows ‘HI’, which confirms the restart.
If the problem continues, fill in the form by clicking Submit a request at the bottom of this page, or use this link. Please include as much detail as you can, along with photos of your device and charger, and the Empatica Research Support Team will reach out to help you.